Terms & Policies

Terms & Conditions


Welcome to Matcha Dose!

By using our website and placing an order, you agree to the following terms. Please read them carefully:

 

Products & Availability

We do our best to keep our product info accurate. However, items may sometimes sell out or change without notice.


Orders & Payments

  • All orders must be paid in full before processing.
  • We accept secure payments through Visa, MasterCard, and other approved methods.
  • You’ll receive an email confirmation once your order is placed.


Shipping

We currently ship within the UAE and to GCC countries.

🇦🇪 UAE Shipping

  • Orders are processed within 1–2 business days.
  • Delivery usually takes 2 to 5 business days maximum.
  • A tracking number will be sent once your order is shipped.

 

🌍 GCC Shipping

We ship to all Gulf countries.

  • Delivery takes between 5 to 10 business days maximum, depending on location and courier.
  • Shipping charges and any customs fees (if applicable) are the customer’s responsibility.

Please make sure your shipping address is accurate to avoid delays.


 

Returns & Cancellations

  • You may cancel your order within 24 hours of purchase.
  • Returns are accepted within 7 days if the item is unused and in its original packaging.
  • Note: Return shipping fees or delivery charges will be deducted from your refund.
  • Refunds (if approved) will be issued using the original payment method.

 

Privacy

We value your privacy.

Your personal info is only used to process your order and provide support.

We never sell or share your data.